NRG Saver Supply, Henderson, Texas, Phone 1-800-682-6745. Home of Light Bulbs That Last.

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Returns must be received within 30 days of purchase and must be pre-approved.

You must receive an R.M.A. Number from us  before you return any merchandise.

RETURNING PRODUCTS

We will give a 30 day 100% money back guarantee on all merchandise that is returned within the return policy, minus all actual shipping and handling charges that were paid by NRG Saver Supply.

 

All returns must be pre-approved by our return department and have an RMA number assigned. Do not ship packages back without this number or they will be refused. All returns have to be made within 30 days of original purchase and be returned in the original packaging for resale. When returning items they must arrive undamaged. It is the responsibility of the purchaser to insure the package contents.

 

A restocking fee of 25% may be charged on light bulb  returns. Credit will be given when merchandise is received undamaged. If merchandise is not returned in the original packaging damage will occur to the products. There is a minimum restocking fee of $10.00 on all light bulb returns. Restocking fees are waived if exchanging product and/or taking an in-house credit.

 

Damaged or defective merchandise can not be returned for a refund. The company will replace defective merchandise without charge under the normal warranty procedures.

Warranty Claims

We must receive all warranted products shipped pre-paid by the customer. Any structural damage to components of any kind voids any and all warranties. It is the responsibility of the purchaser to insure the package contents. If merchandise is not returned in the original packaging damage will occur to the products. Our warranty covers any defects with exception to structural damage and use of the product for any purpose other than its intended use.  No items can be returned after 30 days.

 

Warranty items are not returnable for credit but will be replaced.

All returns must be pre-approved by our return dept and have an RMA number assigned. Do not ship packages back without this number as they will be refused. Thank You!
 
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